Glasgow Warriors invites supporters to join new look Supporters Forum

These Terms together with the accompanying Application Form set out the Agreement between the applicant whose details are shown on the Application Form (the Member) and Scottish Rugby Limited, trading as Glasgow Warriors, a company incorporated under the laws of Scotland and registered under number SC132061 whose registered office is at Murrayfield Stadium, Edinburgh, EH12 5PJ (Glasgow Warriors).
This Agreement sets out the expectations for the volunteer Members of the Glasgow Warriors supporters forum and Glasgow Warriors. This Agreement is not a contract of employment with Glasgow Warriors.
The terms of the Agreement are:
1. Purpose
The Glasgow Warriors Supporters Forum (Forum) provides a structured opportunity for Members to engage directly with Glasgow Warriors and its senior representatives.
The Forum is intended to create an open and constructive two-way dialogue, allowing Members to share feedback, ideas and experiences while giving Glasgow Warriors an opportunity to seek supporter views on matters that affect the wider supporter experience.
The Forum will also provide an opportunity for Glasgow Warriors to share information about relevant developments and initiatives and, where appropriate, seek feedback before changes are introduced.
2. Representation
The Forum will bring together supporters from a range of backgrounds and experiences, with Members for specific supporter groups. The current categories are:
• Family
• Women
• Season Ticket Holders
• Scotstoun Resident
• Warrior Nation
• Over 65s
• Official Supporters' Clubs
• Black & Mixed Heritage
• Under 25s
• LGBTQ+
• Disabled Supporters
• Asian & Mixed Heritage
Members are not expected to speak on behalf of every supporter within their category. Instead, the Forum is intended to bring together a broad range of voices, experiences and opinions.
Glasgow Warriors reserves the right to review the categories from time to time to ensure the Forum continues to reflect the diversity of the Glasgow Warriors support.
3. Member Responsibilities
Members are expected to:
• Attend and actively participate in all Forum meetings.
• Share their own views, experiences and ideas.
• Where appropriate, seek feedback from other supporters within their representative category.
• Bring a broad range of views and opinions to discussions rather than representing only their own perspective.
• Constructively challenge Glasgow Warriors where they believe improvements could be made.
• Treat fellow Forum Members, Glasgow Warriors representatives and other supporters with respect.
• Maintain appropriate confidentiality where Glasgow Warriors shares information that is not yet for wider publication.
• Engage positively and constructively with the purpose of the Forum.
• Not hold itself out as a representative of Glasgow Warriors or otherwise associate itself with Glasgow Warriors except strictly in accordance with and subject to the terms of this Agreement.
• Co-operate with and comply with all reasonable requests of Glasgow Warriors at all times and promptly notify Glasgow Warriors of any factor which could or does impact upon the Member’s ability to perform its obligations under this Agreement.
• Not make any statement, orally or in writing, publicly or privately, or act or fail to act in any way which would, or may, in the reasonable opinion of Glasgow Warriors, be prejudicial to the goodwill and reputation of Glasgow Warriors or which will or may bring Glasgow Warriors into disrepute.
The Forum is a voluntary role and Members should be able to commit the time required to participate meaningfully.
4. Glasgow Warriors’ Responsibilities
Glasgow Warriors will:
• Provide opportunities for meaningful two-way dialogue between Members and Glasgow Warriors.
• Use the Forum as a sounding board for relevant new initiatives and proposed changes to the supporter experience.
• Provide Members with appropriate information to allow them to contribute meaningfully to discussions.
• Listen to and consider feedback provided by Members.
• Ensure relevant Glasgow Warriors’ representatives attend meetings where their expertise or responsibility is required.
• Communicate actions or outcomes arising from discussions where appropriate.
• Support Members in communicating their role to the wider supporter base.
Glasgow Warriors will not be able to act on every suggestion or request raised through the Forum. Where appropriate, Glasgow Warriors will explain the reasons behind decisions or where feedback cannot be implemented.
5. Meetings
The Forum will meet at regular points throughout the season, with the frequency and format determined by Glasgow Warriors in consultation with Members.
Meetings will generally include:
• Updates from Glasgow Warriors on relevant areas of supporter engagement.
• Discussion of specific topics or initiatives.
• Feedback and suggestions from Members.
• Issues raised by Members and supporters.
• Opportunities for Members and Glasgow Warriors staff to ask questions and explore potential improvements.
Members will also be able to suggest topics for future meetings.
Where appropriate, additional meetings or smaller working groups may be arranged to discuss specific subjects in greater detail.
6. Conduct
The Forum relies on open and respectful discussion.
All Members and Glasgow Warriors representatives are expected to:
• Treat others with respect.
• Listen to different opinions and experiences.
• Challenge ideas rather than individuals.
• Avoid abusive, discriminatory or offensive language or behaviour.
• Contribute constructively, even where there is disagreement.
Glasgow Warriors reserves the right to review a Member’s continued involvement where their conduct or level of participation is inconsistent with these expectations.
7. Confidentiality
The Forum is intended to facilitate open discussion, and Members may occasionally receive information that is commercially sensitive, personal or not yet ready for public release.
Members are expected to respect any reasonable requests from Glasgow Warriors regarding confidentiality.
Members shall not, at any time, whether during or after the Term, disclose to a third party, any confidential information you obtain during the Term which is not available to the public.
Information that is agreed as suitable for wider communication can be shared by Members with the wider supporter base.
8. Decision-Making
The Forum is an advisory forum and does not have formal decision-making authority within Glasgow Warriors.
The views and feedback of Members will be taken into consideration by Glasgow Warriors, but responsibility for final decisions remains with Glasgow Warriors.
The purpose of the Forum is to ensure those decisions can be informed by a broad range of supporter perspectives and experiences.
9. Review
These Terms will be reviewed periodically by Glasgow Warriors in consultation with Members to ensure they continue to support effective and meaningful supporter engagement.
10. Term and Termination
Unless terminated earlier in accordance with this Clause 10, this Agreement shall start on signature of the Application Form by the Member and shall continue for five (5) years (the Term).
Glasgow Warriors may terminate this Agreement without liability if:
• The Member fails to attend any scheduled meetings during the Term; or
• If the Member is in breach of any term of this Agreement.
11. Assignation
The Member shall not assign or attempt to assign in whole or in part the benefit of this Agreement without the prior written consent of Glasgow Warriors.
12. Force Majeure
Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
13. Data Protection
Scottish Rugby will comply with the Data Protection Act 2018 and the UK General Data Protection Regulation when collecting and otherwise processing personal data in connection with this Agreement. Any such personal data will be processed in accordance with the Privacy & Cookies Policy - Glasgow Warriors.
14. General
This Agreement sets out the entire agreement and understanding between the parties and supersedes all previous agreements and arrangements between them with regard to such transactions.
This Agreement shall be governed by Scottish law and the parties agree to submit to the non-exclusive jurisdiction of the courts of Scotland.