Celtic Challenge Matchday Information

Matchday Information & FAQs

• Tickets and Ticketing App

  Ticket Office Opening Times
  If at all possible any requests, concerns and queries ticket holders may have are made by calling or emailing the Customer Services team prior to the match ([email protected])
  The Ticket Office itself is not open to the public on a non-event day.

  Phonelines
  Lines are open on 0131 378 1600, 10am-4pm Monday to Friday (excluding Wednesdays as lines are closed). Extended match week phoneline opening hours: Thursday-Friday 10am-6pm. See individual match pages for Ticket Office opening times on the day of the match.

  Where can I buy match tickets?
  Tickets can only be purchased directly from Scottish Rugby website through the link provided here: https://www.eticketing.co.uk/scottishrugby/

  How do I receive my match tickets?
  All Glasgow Warriors match tickets are delivered via the Scottish Rugby Ticketing App as part of our ongoing drive to improve access, security and sustainability on matchdays. Your Scottish Rugby ticketing account, through which you purchased your tickets, will link your tickets to the App using the mobile number registered to your ticketing account. Your match tickets will then be sent to the app on your device, to be scanned at the turnstiles at Scotstoun Stadium for entry into the stadium.

  We encourage all ticket purchasers to download the app as soon as possible. Tickets matches are sent no later than 5 working days prior to the match, if you have not received your tickets to your app, please check that the mobile number on your ticketing account is correct and up to date. If you have any issues, please contact the Customer Services team by emailing [email protected].

  I’ve lost my ticket(s)/passes or they haven’t arrived, can you reprint them?
  If you have not received your mobile tickets on your app, by 4 working days before the match, please contact us by email on [email protected] or by replying to your confirmation email. This email should include your full details, the section and seat numbers booked and the reason you are not in possession of the tickets.
  
  I need to upgrade a concession ticket to a full adult ticket. What should I do?
  Please contact the Customer Services team prior to the day of the game on 0131 378 1600 (opening hours see above) with your ticket details and a member of staff will be happy to help. Whilst upgrades can be processed on match-days if plans change last minute, we strongly advise supporters to do this as far in advance to avoid delays. NOTE: Tickets can only be upgraded on the day of the match by the ticket purchaser.

  I have a Glasgow Warriors Season Ticket Pass – how do I enter the stadium?
  All Season Tickets are issued digitally via the Scottish Rugby Ticketing App. These will be scanned on entry.

  I don’t have a ticket; can I get one outside the stadium on the day?
  We would encourage spectators to buy tickets in advance from the Scottish Rugby website. Supporters should not purchase tickets from any unofficial sources prior to or on match day.

  Can I buy and sell tickets anywhere else online?
  Scottish Rugby do not have an official secondary ticketing partner and therefore tickets should only be purchased from Scottish Rugby directly through the following link: https://www.eticketing.co.uk/scottishrugby/.

  Scottish Rugby actively discourage the activities of ticket touts and any tickets for sale on known secondary ticketing websites will be investigated and those seats will be cancelled.

  What do I do if I find someone sitting in my seat with the same ticket, or if there’s a problem with my seat?
  Contact your nearest steward; they are there to help you. We strongly encourage that any issues are brought to our attention on the day in order that we can resolve during your visit.

  For more Ticketing FAQs please visit ask.scottishrugby.org

• Bringing a Baby to the Game

  From ticketing Terms & Conditions

  4.3 Children under the age of two (2) will be admitted to the Stadium for Matches free of charge if they are accompanied by an adult with a valid Ticket for the same Match. Children aged two (2) or over must have a valid Ticket and be accompanied by an adult with a valid Ticket for the same Match. Persons under the age of 14 must be accompanied by a parent or guardian.

  Bags

  Larger bags are allowed for health reasons or for parents with supplies for young children. Bags may be searched when entering the venue.

  Bottles

  Spectators required to bring a bottle/container on medical grounds or for young children should make themselves known to a steward upon arrival at the Stadium to have their bottle permitted.

  Children’s drinks in sachets or cartons are allowed.

  Changing facilities

  Baby changing facilities are available in the Main and North Stand.

  We do not have a feeding room available at the stadium, however our Clubhouse is indoors, and has seats / benches which can be used

  Pushchairs

  Scotstoun Stadium does not accept pushchairs on match days. You can leave this at the stadium reception when you arrive, where a member of the SP Energy Networks Scotstoun Squad will store it for you. You can then collect it here post-match.

   

• Drinks Decanting

  We are obliged to follow Glasgow City Council licensing regulations delivered at all Glasgow sports events. Meaning all drinks served at our kiosks and food vans are decanted into cups.

  During the off-season we asked Glasgow Life to request a dispensation for Scotstoun Stadium, to relax this rule and allow customers to keep soft drinks bottles. This request was then made to Glasgow City Council and its dedicated Safety Advisory Group (SAG). Ultimately, the request is to help reduce single-use plastic waste and to allow customers, notably those with additional support needs, to keep sealed plastic water and soft drinks bottles to make it easier to carry purchased drinks around the stadium. We had the support of the safety team from Glasgow Life at the Stadium but the request was declined by the SAG.

  We must be clear that this is not a decision taken by the individual, independent food and drinks suppliers serving our customers on match day, therefore, we asks that these suppliers are shown respect in regard to this issue.

  We will continue to work with Glasgow Life and the Council to try to find a suitable, more favourable solution in future.

• Bag Policy

  Bags small enough to fit under your seat are permitted.

  There are no bag drop facilities.

  The only exceptions for larger bags are those required for health reasons (including parents with young children). We assume no responsibility for bags in venue.

  As all bags will be searched (medical and childcare exemptions apply) so allow plenty of time to get to your seats ahead of kick-off.

• Cameras

  Pocket sized cameras are permitted, however large professional cameras are not. By small, we mean pocket size digital cameras or SLR cameras with zoom lenses no more powerful than 300mm. Tripods are not permitted.

   

• Sensory Packs

  Visitors with additional support needs, can request our SP Energy Networks Sensory Packs. There are six packs including ear defenders and a selection of colourful toys to play with. These can be requested by emailing [email protected]

• First Aid

  If you feel unwell during your visit to Scotstoun Stadium, please inform the nearest steward. A first aid facility is available at the south east corner of the stadium.

• Lost property

  Please contact Glasgow Club Scotstoun:

  Tel: 0141 276 1620
  Email: [email protected]

  For lost season tickets please contact Scottish Rugby Ticket Centre on 0141 435 4374 (Monday to Friday, 10am to 4pm) or e-mail [email protected]

• Payment

  While on site, supporters should pay with contactless or card payments where possible.

• Plastic Bottles

  Plastic bottles of soft drinks or water cannot be brought into the stadium. No alcohol can be brought into the stadium.

  In addition, bottles purchased at catering outlets are decanted into plastic tumblers.

  Spectators required to bring a bottle/container on medical grounds should make themselves known to a steward upon arrival at the Stadium to have their bottle permitted.

  Children’s drinks in sachets or cartons are allowed.

• Prohibited Items
  • • • ALCOHOL of any sort
      • CANS, BOTTLES, HIP FLASKS OR DRINKS CONTAINERS of any sort
      • FIREWORKS, FLARES, KNIVES (Including metal Sgian-Dubhs), WEAPONS, DANGEROUS OR HAZARDOUS ITEMS
      • Laser pens or any other item that emits a laser beam
      • BANNERS OR FLAGS WHICH ARE OFFENSIVE
      • Banners/flags must be under 1m long and be on a pole no thicker then 1cm
      • ANIMALS OTHER THAN GUIDE / ASSISTANCE DOGS
      • CAMERAS WITH ZOOM LENSES LARGER THAN 300mm
      • TRIPODS
      • LARGE UMBRELLAS

  Please Note:

  • • • Smoking of cigarettes, e-cigarettes or vaporisers is prohibited
      • Bags should be small enough to fit under your seat.
      • Bagpipes and other musical instruments are permitted.
      • Small items such as small umbrellas (that fit in a small bag), selfie sticks, and sporrans are permitted.
      • Medical & Childcare bags are permitted but may be subject to searches on arrival.
      • Bottles may be permitted on medical grounds.
• Recycling

  The majority of food packaging at Scotstoun Stadium is compostable. There are also a number of colour-coded bins available for supporters to use around the stadium, making it easier to recycle a variety of products.

• Smoking

  Scotstoun Stadium is a strictly no-smoking venue, including all external areas. Stewards will be enforcing the policy at all times.

• Weather

  Weather updates are available at metoffice.gov.uk

• Ground Rules

  All persons entering the stadium at Scotstoun are admitted only subject to these rules, the bye-laws of Scottish Rugby and Glasgow Life and the ticket conditions applicable to the match.

  Entry to the ground shall be deemed to constitute unqualified acceptance of all these rules and regulations

  Scotstoun Stadium ground rules

  a. All persons entering the stadium are admitted subject to the condition that they may be required to submit to search to prevent unauthorised items or dangerous articles being brought into the stadium which might be used to cause injury or damage to persons or property

  b. All matches are played in accordance with the laws of the game of rugby football as framed by the International Rugby Board and where applicable, such additional regulations and guidance produced by Scottish Rugby and Glasgow Life

  c. Tickets are issued to club members, debenture holders and others for their personal use only, unless with the prior agreement of Scottish Rugby. Tickets shall be void if re-sold at a premium or for commercial purposes without the prior written consent of Scottish Rugby. In the event of any breach of this condition, Scottish Rugby reserves the right to cancel this ticket and to retain the money paid, or, if said person has entered the ground, have them ejected forthwith;

  d. In general, the right of admission is reserved by Scottish Rugby and Glasgow Life and no transfers within the stadium are allowed;

  e. With the exception of authorised press representatives holding accreditation issued by Scottish Rugby and Glasgow Life, no photographs, video recordings, sound recordings or similar may be taken within Stadium without the express prior written approval of Scottish Rugby or Glasgow Life. Entry to the stadium may be denied to persons with audio, visual and/or audio visual recording equipment of any sort including without limitation cameras, cassette recorders and microphones. In addition, no transmission, in whole or in part, in any form, or by any means electronic, mechanical, recording or otherwise is permitted save with a special authorisation in writing by Scottish Rugby, Glasgow Life or their appointed agents. Small amateur cameras are however permitted. By small, we mean pocket size digital cameras or SLR cameras with zoom lenses no more powerful than 300mm. Tripods are not permitted

  f. Only persons specifically authorised in writing by Scottish Rugby or Glasgow Life are permitted to offer newspapers, periodicals, foodstuffs, souvenirs or any other articles for sale in the Stadium and any charitable collection will only be permitted within the Stadium with prior written consent of Scottish Rugby or Glasgow Life

  g. Without limiting any other remedies it may have, Scottish Rugby or Glasgow Life will have the right in the case of any serious or persistent breach of these ground rules to refuse admission to the stadium or eject from the stadium (as applicable) any person. No refund will be payable by Scottish Rugby or Glasgow Life if Scottish Rugby or Glasgow Life takes any of these actions. The following actions will constitute a serious breach of the ground rules:

  i. the possession of a container which is capable of holding liquid and which, if thrown, would be capable of causing injury to another person

  ii. the possession of alcohol which has not been purchased from an authorised Scottish Rugby or Glasgow Life supplier inside the stadium

  iii. being drunk

  iv. the possession of any of the following: knives, fireworks, smoke canisters, airhorns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon or compromise public safety

  v. smoking in any part of the stadium

  vi. persistent standing in seated areas whilst a match is in progress

  vii. the possession of a banner or flag that bears material or slogans which are offensive, obscene, abusive or of a racist, homophobic or discriminatory nature

  viii. the throwing of any object within the Stadium without lawful authority or excuse

  ix. the use of foul, obscene, abusive or racist, homophobic or discriminatory language or gestures

  x. any failure to comply with the instructions of an official, steward or employee of Scottish Rugby or any police officer

  h. Under no circumstances is it permitted to throw any objects, whether on to the pitch or track or otherwise;

  i. Flags on sticks or poles which measure more than 15mm diameter and are longer than 100cm, or any other item which, in the reasonable opinion of Scottish Rugby, its servants or agents, could be used as a weapon, are not allowed within the Stadium. All promotional, commercial, political or religious items of whatever nature, including but not limited to banners, signs, symbols and leaflets are prohibited and may not be brought into the Stadium unless authorised by Scottish Rugby or Glasgow Life

  j. Unnecessary noise such as from the use of air horns, radio sets and behaviour likely to cause confusion, annoyance or nuisance of any kind, including racist, foul and abusive language is not permitted in any part of the Stadium

  k. In accordance with the “Smoking, Health and Social Care (Scotland) Act 2005, Prohibition of Smoking in Certain Premises (Scotland) Regulations 2006” smoking within the Stadium is not permitted. Anyone breaching this rule will be asked to refrain from doing so and a refusal will be deemed as a breach of these rules and therefore the offender will be asked to leave the Stadium

  l. Standing up, in seated areas, to view the game whilst in progress are to be discouraged and where it interferes with other spectators, the offending party will be asked to refrain from doing so, refusal will be deemed as a breach of these rules and therefore the offender may be asked to leave the Stadium

  m. Spectators are not permitted to enter the field of play at any time, before, during or after the match period. Any person doing so may be ejected from the Stadium and may be liable for prosecution

  n. In the event of an emergency evacuation broadcast or instructions given over the PA system or by Police or Stewards must be adhered to

  o. Dogs are not permitted within the Stadium with the exception of guide dogs used for the purpose of directing visually impaired persons

  p. Scottish Rugby and Glasgow Life shall be entitled to refuse admission or readmission to, or eject from the Stadium, any person who does not comply with these rules

  q. CCTV cameras may be in use and recordings could be used in any proceedings.