Terms and Conditions

TICKET TERMS & CONDITIONS – GLASGOW WARRIORS HOME MATCHES

Last Updated: 18th April 2024

1. Definitions

In these Terms and Conditions, the following words will have the following meanings:

1.1. “Conditions of Entry” means: (i) these Terms and Conditions; and (ii) the Ground Rules; and (iii) any additional guidance provided by Glasgow Warriors prior to a Match day;
1.2. “Glasgow Warriors” means Scottish Rugby Limited, trading as Glasgow Warriors, a company incorporated in Scotland with registered number SC132061 and having its registered office at Murrayfield, Edinburgh EH12 5PJ;
1.3. “Glasgow Warriors Website” means the official website of Glasgow Warriors currently located at www.glasgowwarriors.org;
1.4. “Ground Rules” means any ground rules issued by Glasgow Warriors or the Stadium owner from time-to-time setting out the terms and conditions upon which spectators are granted admission to the Stadium (copies of which are on display at the Stadium, on the Glasgow Warriors website at glasgowwarriors.org/match-day-information and which can also be obtained upon request from Glasgow Warriors);
1.5. “Match” means a regular season home match (including home matches in both domestic and European competitions) included within the Hospitality Package taking place on the dates specified by Glasgow Warriors and/or the tournament organisers;
1.6. “Package” means the supply of a Ticket with additional benefit(s) including but not limited to retail items, accommodation, food, drink, hospitality or travel;
1.7. “Season Ticket” means a season ticket entitling you to admission to those Matches specified by Glasgow Warriors as being included within that season ticket, together with use of a nominated seat at those Matches;
1.8. “Stadium” means Scotstoun Stadium, 112 Danes Drive, Glasgow, G14 9HD; or any alternative venue at which a Match is played;
1.9. Subscription Scheme” means the auto-renewal subscription scheme option available to you when signing up for a Season Ticket
1.10. “Terms and Conditions” means these terms and conditions governing the issue and use of Tickets;
1.11. “Ticket” means a ticket for admission to a Match, or a Season Ticket;
1.12. “Ticket Exchange” means any official Glasgow Warriors online ticket exchange which is made available on the Glasgow Warriors Website from time to time; and
1.13. “you” means the holder of a Ticket (being the purchaser or an assignee of the purchaser, as relevant), (and “your” will be construed accordingly).

2. Formation of Contract

2.1. The Conditions of Entry govern how a Ticket is sold to you and entry to the Stadium is made available. These Terms and Conditions apply to Tickets sold by Glasgow Warriors or on behalf of Glasgow Warriors through Glasgow Warriors’ authorised agents or distributors and any Ticket Exchange.

2.2. Application, allocation, purchase or transfer of a Ticket to you constitutes your acceptance of the Conditions of Entry.

2.3. By applying for, purchasing and/or using a Ticket, you confirm that any personal information (such as your name, address or date of birth) provided as part of that process is accurate and up to date and you agree that Glasgow Warriors will collect and process your personal information in accordance with its Privacy Policy (which is available on the Glasgow Warriors Website).

2.4. In the event that you purchase multiple Season Tickets, you will be required to allocate each Season Ticket to a named individual to activate on their account prior to attendance at your first Match. Failure to do so may, at Glasgow Warriors’ sole discretion, lead to each unallocated Season Ticket being cancelled and a refund issued to you.

2.5. The number of Tickets purchased may be subject to a limit, and this will be notified to before you make your booking. Glasgow Warriors reserves the right to cancel any Tickets which it reasonably believes were bought in excess of this limit or were otherwise purchased in breach of these Terms and Conditions.

2.6. All Tickets are made available subject to a safety certificate for the Stadium being granted by the appropriate authorities and being in place for each Match.

3. Changes

3.1. Glasgow Warriors reserves the right to make changes to the Conditions of Entry. Material changes to the Conditions of Entry will be notified to you by being displayed on the Glasgow Warriors Website (and in the case of the Ground Rules at the Stadium).

3.2. Glasgow Warriors reserves the right to recategorise the Stadium. This will not affect the location or price of any Ticket you have already purchased.

4. Use of a Ticket & Admission

4.1. Unless Glasgow Warriors chooses to provide an alternative form of Ticket, Tickets shall be provided to you via the Scottish Rugby mobile app Tickets may, at Glasgow Warriors sole discretion, be in the form of paper, mobile/bar code, print at home, card, wristband or chip technology or such other form that becomes available over time. Please ensure you take your Ticket with you on whatever medium is required.

4.2. You must retain your Ticket at all times as you may be required to produce it together with evidence of your identity.
4.3. Children under the age of two (2) will be admitted to the Stadium for Matches free of charge if they are accompanied by an adult with a valid Ticket for the same Match. Children aged two (2) or over must have a valid Ticket and be accompanied by an adult with a valid Ticket for the same Match. Persons under the age of 14 must be accompanied by a parent or guardian.
4.4. Subject to Glasgow Warriors’ right to relocate you set out in Clause 4.14 below, a Ticket permits you to occupy, at the relevant Match, the seat or standing area indicated on the Ticket or stated on the confirmation receipt/email of purchase or otherwise notified to you by Glasgow Warriors.
4.5. You may be refused admission into the Stadium if your Ticket is not validated by the control readers in place at the Stadium’s turnstiles. In the event your Ticket is not validated by such control readers you must notify Scottish Rugby’s Ticket Office prior to the commencement of the Match.
4.6. While at the Stadium, if you encounter any issue you must make an official, steward, representative or employee of Glasgow Warriors or any police officer member aware.
4.7. Any person who enters the Stadium is liable to be searched by any official, steward, representative or employee of Glasgow Warriors or any police officer for health and safety or security reasons and to ensure that they are complying with the Conditions of Entry, including any bag policy (when in operation at a Match). Glasgow Warriors reserves the right to refuse admission to anybody that refuses to be searched.
4.8. Except for authorised press or media representatives holding official passes, or as permitted by the Ground Rules, you must not bring any equipment which is capable of recording footage of a Match into the Stadium or use such equipment for that purpose. Mobile telephones are allowed for personal and private use but not for recording Matches.
4.9. If you breach Clause 4.8 you may be refused admission to or be ejected from the Stadium and be required to deliver up any tapes, films, disks or other recordings or data to Glasgow Warriors and the copyright in such recording or transmission is hereby assigned (by way of present assignment of future copyright) to Glasgow Warriors.
4.10. Glasgow Warriors or its commercial partners may from time to time create images and/or audio-visual footage of spectators attending the Stadium and this may include you. Glasgow Warriors or its commercial partners (as the case may be) shall own all rights in these images and footage and will be entitled to use these:
4.10.1. to promote Glasgow Warriors and its commercial partners; and
4.10.2. for any other purpose deemed reasonable by Glasgow Warriors.
4.10.3. Your entry into the Stadium is confirmation that you have consented to such use of the footage mentioned in clause 4.10. If you are under 14 years of age then either the parent or guardian who is accompanying you shall be deemed to have provided consent on your behalf.
4.11. You agree not to bring into, use or display any sponsorship, promotional or marketing materials within the Stadium.
4.12. You agree not to offer or distribute (either free or for sale by any person) any consumer item or commercial product of any nature within the Stadium.
4.13. If you leave the Stadium at any time on a Match day, you will not be entitled to re-enter except where Glasgow Warriors expressly approves such re-entry.
4.14. Glasgow Warriors may, in its reasonable discretion, relocate you to an alternative seat for any Match or part of a Match. Reasonable efforts will be made to provide a comparable seat elsewhere in the Stadium but this cannot be guaranteed. Exercise of this right includes but is not limited to the following situations:

4.14.1. if Glasgow Warriors is required under the rules of a competition to provide that seating for the use of the competition organizer;
4.14.2. if the section of the Stadium in which the seat purchased is located has been closed; or
4.14.3. for safety, security or other operational reasons.

5. Conditions of Transfer/Sale of Tickets

5.1. No Ticket may be offered, gifted or used as a prize, or as part of a competition, or for any other promotional or similar activity unless Glasgow Warriors (in its absolute discretion) has given its prior written consent to do so.

5.2. No Ticket may be included, sold or offered as part of a Package or other similar activity or as part of any hospitality or travel or other commercial package unless Glasgow Warriors (in its absolute discretion) has given its prior written consent to do so.

5.3. No Ticket may be sold on any secondary website or secondary ticketing provider or auction site. Any Tickets found to have been offered on a secondary site will be cancelled and made void, and you may be subject to appropriate sanctions at Glasgow Warriors’ discretion, such as being prevented from making Ticket purchases for future matches and events.

5.4. Permitted transfers/sales:

5.4.1. Ticket Exchange facility – if a Match is sold out and Glasgow Warriors opts to enable the Ticket Exchange facility, you may transfer or sell your Ticket(s) via the Ticket Exchange facility in accordance with the terms and conditions of that Ticket Exchange facility;
5.4.2. Accompanying persons – if you have purchased or obtained more than one Ticket for a Match, you may transfer or sell the additional Ticket(s) to a person that accompanies you to the Match (a “Transferee”) provided that:
a) the Transferee is known to you personally;
b) the Ticket is for the personal use of the Transferee;
c) you retain one Ticket for your own use;
d) you do not advertise the additional Ticket(s) for transfer or sale;
e) the Ticket is not transferred or sold for an amount which is above face value;
f) the Transferee would otherwise have been entitled to purchase a Ticket and attend the Match;
g) the Ticket remains subject to the Conditions of Entry and the Conditions of Entry shall apply to the Transferee as if the Transferee was the original purchaser. It is your obligation to ensure that the Transferee is made aware of this;
h) the transfer or sale does not take place in the course of any business or for the purpose of facilitating any third party’s business;
i) you must keep a record of the name and address of each Transferee; and
j) you must provide the name and address of each Transferee if asked to do so by any official, steward, representative or employee of Glasgow Warriors or any police officer.

5.5. Any breach of this Section 5 will be deemed to be a material breach and if you are found to have committed such a breach then your Tickets will be cancelled without refund.

6. Ticket Exchange

6.1. If you hold a Season Ticket you may release seats from your season ticket for sale through the Ticket Exchange, when the relevant Match is sold out and the Ticket Exchange facility is in operation.

6.2. Subject to Clause 6.1, if you are unable to attend a match you can put your seat(s) up for sale by logging into your online ticketing account and clicking on Manage Tickets. We cannot and do not guarantee that any of your released seats will be sold.

6.3. We will decide which matches are eligible for the Ticket Exchange in our sole discretion.

6.4. Once you have submitted your seat(s) for resale, you can check the status of your seat(s) in your online ticketing account to see if your seat(s) have sold. If your seat has not been sold you may withdraw your seat(s) from resale at any time after submitting for resale. If your seat has been sold, you will not be able to attend that match and your Season Ticket will be deactivated for that match only. You will receive email confirmation that the seat has been sold.

6.5. If your seat has not been sold up until kick-off and you want to attend the game, you still have the option to attend the match yourself. Glasgow Warriors reserves the right to make changes to this deadline on a case by case basis.

6.6. If you sell your seat(s), you agree to relinquish all of your Season Ticket rights in relation to the relevant match. We will then contract with the buyer as if they were the original purchaser of a match ticket, which such transaction being subject to the Conditions of Entry.

6.7. We will credit the value of any Ticket(s) you sell via the Ticket Exchange in your online ticket account and the total sums will be paid in one payment shortly after the end of the relevant season. The amount you receive for each Ticket sold will be the pro-rated value of each match based on the total cost of your Season Ticket, which may be less than the amount charged by us to the buyer of your Ticket on the Ticket Exchange.

6.8. We provide you with access to the Ticket Exchange on an “as is” basis and make no representations or warranties of any kind with respect to the Ticket Exchange or its content including (without limitation) implied warranties as to completeness, accuracy, satisfactory quality and fitness for a particular purpose, except to the extent required by law.

6.9. We do not warrant that the Ticket Exchange will meet your particular requirements or that it will be uninterrupted, timely, secure or error-free, nor do we make any warranty as to results or the accuracy of any information obtained by us through the Ticket Exchange, except to the extent required by law.

6.10. From time to time, the Ticket Exchange may be closed down in order for work to be carried out relating to the upgrading or maintenance of the Ticket Exchange or necessary for the provision of the Ticket Exchange.

6.11. We may suspend, terminate or refuse to grant you access to the Ticket Exchange at any time in its absolute discretion. Circumstances in which we are likely to exercise our discretion include, without limitation, if: (a) your use of the Ticket Exchange is considered abusive, excessive, or against the interests of other users, or in breach of the Conditions of Entry; your Season Ticket expires or is terminated for any reason; or (c) a competent regulatory authority requires all or any part of the Ticket Exchange to be suspended or terminated.

7. Pricing & Ticketing Information

7.1. If Glasgow Warriors discovers an error in the price or nature of the Ticket you have ordered from Glasgow Warriors, Glasgow Warriors will inform you as soon as possible and give you the option of reconfirming your order at the correct price/specification, or cancelling it. If Glasgow Warriors is unable to contact you, it will treat the order as cancelled and you will be given a refund at the face value of the Ticket on request, provided the request is made within a reasonable period.

7.2. Glasgow Warriors may apply a fee in addition to the Ticket price to cover the costs associated with processing and issuing Tickets purchased (including postage and delivery costs to reflect the chosen method of Ticket delivery). Any such fees will be non-fundable.

7.3. If a Season Ticket is being paid for in instalments, the Season Ticket cannot be used while any instalment is overdue. Attempted use of a Season Ticket in such circumstances may lead to deactivation or confiscation of the Season Ticket until any outstanding amounts (which may include an administration charge and reasonable interest) are paid.

7.4. If an instalment is not honoured, Glasgow Warriors may either re-present the instruction to your bank or building society for payment or ask for the missed payment to be paid by credit or debit card and charge you an administration fee of up to £10 per missed payment.

7.5. If outstanding sums are not paid within a reasonable period, Glasgow Warriors may terminate the instalment arrangement and either require you to pay all sums due plus interest or terminate this agreement and seek to sell the Season Ticket to a third party for the remainder of the Matches.

7.6. You may be subject to legal action by Glasgow Warriors to recover any losses incurred if Glasgow Warriors is unable to resell the Season Ticket. In addition, failure to pay may affect your ability to purchase tickets for future events or matches, to renew the Season Ticket, or to pay by instalments in the future.

7.7. Your Season Ticket will be reserved for you for each succeeding season unless:
7.7.1. you fail to pay for the upcoming season (only applicable to individuals not on the Subscription Scheme); or
7.7.2. you notify Glasgow Warriors in writing, by the deadline set by Glasgow Warriors, that you wish to end that arrangement.

7.8. While reasonable efforts will be made to reserve the same seat for you, Glasgow Warriors does not guarantee that the same seat will be available.

7.9. If you have opted into the Subscription Scheme and have not withdrawn your agreement to automatically renew by the deadline set by Glasgow Warriors, you will be deemed to have agreed to purchase a Season Ticket for the seat allocated to you and you authorise Glasgow Warriors to continue to collect payment for the price of that Season Ticket. If you cancel the direct debit instruction with your bank prior to any payment being taken, we will assume you that you have chosen to terminate your Season Ticket and we will take the relevant action to cancel your Season Ticket in our system.

7.10. If you have opted into Glasgow Warriors’ Subscription Scheme and your bank or card details have changed, it is your responsibility to inform Glasgow Warriors no later than 14 days in advance of the payment due date. Any failure to do so leading to Glasgow Warriors’ inability to collect payment may lead (at Glasgow Warriors’ sole discretion) to your Season Ticket being cancelled in Glasgow Warriors’ system.

8. Changes to Date or Venue, Refunds and Exchange

8.1. Once you have purchased a Ticket or Season Ticket, you will not be entitled to cancel it without the agreement of Glasgow Warriors and no refund will be payable by Glasgow Warriors for any Matches that you decide not to attend.

8.2. The dates, locations and times of all of Matches are subject to alteration and Glasgow Warriors will have no liability to you if these are altered.

8.3. Glasgow Warriors will use reasonable endeavours to publicise any changes to the date, locations and times of any Match as far in advance as possible via its website. Glasgow Warriors recommends that you check its website on a regular basis in order to confirm the latest dates and times of Matches.

8.4. Matches may be postponed, abandoned or relocated (for example, due to pitch or weather conditions, or other circumstances outside Glasgow Warriors’ control). You should retain the Ticket you were originally issued. Subject to Clause 8.6 below, you will be entitled to attend the re-arranged Match using the same Ticket but Glasgow Warriors does not accept any other liability to you in these circumstances.

8.5. No refunds or partial refunds will be provided in circumstances where a Match is relocated to a different venue, or your seat or standing area is relocated or changed to unreserved within the Stadium as per clause 4.14 above.

8.6. Matches may, occasionally, require to be played behind ‘closed doors’ meaning that no spectators can attend.

8.7. If a Match is abandoned after 60 minutes, the Match will not be replayed, You will not be entitled to a refund of Your Ticket for that Match nor pro rata in the case of a Season Ticket.

8.8. If a Match is cancelled and not subsequently re-arranged, or requires to be played behind closed doors, you will be entitled to a refund of the face value of your Ticket for that Match. Where such a Match forms part of a Season Ticket, a refund will be calculated on the basis of the face value allocated by Glasgow Warriors to the ticket for that Match at the time that the package was sold to you. This may be lower than the face value of a ticket sold to a purchaser who is not a Season Ticket holder, as purchasing a Season Ticket means that tickets are secured to attend the designated Matches prior to official pricing levels being confirmed.

8.9. Entry to any alternative venue will be subject to the ground rules applying at that venue.

9. Ticket Fulfilment and Lost or Stolen Tickets

9.1. Where Glasgow Warriors uses digital tickets, the purchaser will use every effort to receive these digitally, including but not limited to nominating an attendee of the match to receive the digital tickets on behalf of the lead purchaser.

9.2. Glasgow Warriors is not responsible for any Ticket which is lost, misplaced, damaged or stolen. If the Scottish Rugby app is not functioning, or your mobile device is not functioning or has run out of battery, we will issue your ticket to the app of another person attending the game with you, necessitating that you enter the stadium at the same time and location. If you are attending the game by yourself, we will issue a printed ticket. If your Ticket is lost or stolen you should report this to Glasgow Warriors as soon as possible. If your Ticket is stolen, you should also contact the police.

9.3. Subject to the provision of satisfactory evidence of loss, theft, or non-functionality of mobile device, Glasgow Warriors may, at its option, issue you with a replacement Ticket upon payment by you of a non-refundable administration fee of up to £10. Glasgow Warriors reserves the right to withdraw this replacement Ticket facility for any Match without notice or liability.

9.4. Glasgow Warriors does not accept responsibility for any Ticket which is unable to be accessed on a mobile device, unless the Ticket is unable to be accessed due to a fault of the Scottish Rugby app. In the event that we have sufficient evidence that the Ticket cannot be accessed as a result of a faulty Scottish Rugby app, Glasgow Warriors may elect, at its sole discretion, to offer a refund to you.

9.5. Glasgow Warriors does not accept responsibility for any Ticket which has been lost or delayed in the postal system and does not guarantee that Tickets sent by Glasgow Warriors to you by post will arrive in sufficient time for you to attend the Match. However, any reprints or reissue due to late delivery where you have paid for a premium postal service will be free of charge, subject to proof of postage and Glasgow Warriors’ discretion (acting reasonably).

10. Cancellation & Withdrawal of Tickets

10.1. Once you have purchased a Ticket or Season Ticket, you will not be entitled to cancel it without the agreement of Glasgow Warriors and no refund will be payable by Glasgow Warriors for any Matches that you decide not to attend.

10.2. Without limiting any other remedies it may have, Glasgow Warriors will be entitled to treat any Ticket that is (or that Glasgow Warriors reasonably believe is intended to be) obtained, used or offered for sale in breach of the Conditions of Entry as void and all rights conferred by the Ticket will automatically cease and terminate, and in that event all rights conferred by that Ticket will be nullified and no refund will be due to you.

10.3. While at the Stadium you agree to behave in a reasonable, responsible and lawful manner and to comply with any applicable laws, regulations, guidelines and the instructions of any official, steward, representative or employee of Glasgow Warriors or any police officer. You must not conduct yourself in any way that could bring Glasgow Warriors or the sport of rugby union into disrepute. We reserve the right to refuse admission or eject you from the venue for any form of misconduct which is deemed detrimental to Glasgow Warriors breaches our Conditions of Entry.

10.4. If you commit a serious or any persistent breaches of the Conditions of Entry, Glasgow Warriors may take any, or any combination of, the following steps:
10.4.1. cancel, confiscate and/or deactivate the Ticket;
10.4.2. exclude you from future entry to the Stadium for each period as Glasgow Warriors considers appropriate, in all of the circumstances;
10.4.3. exclude you from purchasing Tickets in the future;
10.4.4. withdraw any right to buy tickets for other matches or events;
10.4.5. cancel your participation in any membership scheme operated by or on behalf of Glasgow Warriors;
10.4.6. terminate this agreement on written notice with immediate effect; and
10.4.7. take separate legal action against you and
10.4.8. No refunds will be given in any of these circumstances.

10.5. The following actions will automatically constitute serious breaches of the Conditions of Entry:
10.5.1. breach of any of the Ground Rules;
10.5.2. committing a criminal offence in the Stadium or on the premises of Glasgow Warriors;
10.5.3. endangering the health, safety or welfare of any person at or during a Match or while on the premises of Glasgow Warriors (which includes, but is not limited to, breaching any measures related to hygiene and physical distancing which may be in place at the Stadium);
10.5.4. causing damage to any property or premises of Glasgow Warriors;
10.5.5. the sale or transfer (or offer for sale or transfer) of a Ticket to any person other than as permitted by these Terms and Conditions;
10.5.6. the supply of any misleading or incorrect information in any application for a Ticket or contained within your Scottish Rugby account;
10.5.7. any failure to pay or default of payment in respect of any sums owing to Glasgow Warriors (or any third party) in respect of a Ticket;
10.5.8. any failure to comply with the instructions of an official, steward, representative or employee of Glasgow Warriors or any police officer; or
10.5.9. accessing or attempting to access the pitch area of the Stadium without authorisation.

10.6. The list of actions which constitute a serious breach of the Conditions of Entry set out in Clause 10.5 above is not exhaustive. There may be other actions which Glasgow Warriors deems to be a serious breach of the Conditions of Entry and entitle Glasgow Warriors to exercise its rights under the Conditions of Entry.

10.7. Return or reactivation of a confiscated Ticket will be at the discretion of Glasgow Warriors.

10.8. If you are advised by Glasgow Warriors that your Ticket is void you should return the Ticket to Glasgow Warriors immediately and make no attempt to access the Stadium on the date of any such Match.

11. Exclusion of Liability

11.1. You are responsible for your own safety and the safety of any accompanying children when you are at the Stadium.

11.2. Subject to Clause 11.5 below and to the maximum extent permitted by law, Glasgow Warriors excludes any liability for any loss, injury or damage to persons or property in or around the Stadium.

11.3. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions of Entry.

11.4. Subject to Clause 11.5 below:
11.4.1. Glasgow Warriors will not be responsible for any interruptions and/or restrictions to your view of the Match caused by: (i) the position of your seat; or (ii) the actions of other spectators; or (iii) the actions of any official, steward, representative, match personnel or employee of Glasgow Warriors or the emergency services.
11.4.2. Glasgow Warriors will not be liable to you whether in contract, delict (including negligence) or for breach of statutory duty or in any way for (in each case whether direct or indirect) any indirect or consequential losses whatsoever; and
11.4.3. Glasgow Warriors’ total liability to you in contract, delict (including negligence) or for breach of statutory duty or otherwise arising in connection with the Conditions of Entry will be limited to a sum equal to the total face value of the Ticket purchased by you from Glasgow Warriors.
11.5. Nothing in the Conditions of Entry will serve to exclude or limit Glasgow Warriors’ liability to you in respect of death or personal injury caused by or arising from Glasgow Warriors’ negligence, or fraud.

12. General

12.1. If Glasgow Warriors delays or fails to enforce any of the Conditions of Entry it will not mean that Glasgow Warriors has waived its right to do so.

12.2. The Conditions of Entry are between Glasgow Warriors and the person or entity to which Ticket(s) are sold, issued or transferred from time to time. Glasgow Warriors shall be entitled to enforce the Conditions of Entry against any person or entity that has acquired, held, sold, transferred or otherwise used or attempted to use Ticket(s).

12.3. Glasgow Warriors will be entitled to assign any of its rights and obligations under the Conditions of Entry provided that your rights are not adversely affected.

12.4. If it is found by a court of competent jurisdiction that any of the Conditions of Entry cannot be enforced for any reason, this will not prevent the other provisions from continuing to apply.

13. Governing Law

These Terms and Conditions and the Conditions of Entry are governed by Scots Law and any dispute relating to them will be subject to the exclusive jurisdiction of the Scottish Courts.

14. Health and Safety

You are required to observe and comply with all laws, regulations, rules and requirements relating to any epidemic, pandemic or public health situation which may arise from time to time and which Glasgow Warriors may have to adopt as part of its operations at the Venue including but not limited to wearing of face coverings where applicable. In the event such measures are required, these will be communicated to you in advance of a Match. You accept by purchasing a ticket(s) that a Match may be subject to change / disruption or cancellation at short notice. It remains the decision of Glasgow Warriors, following advice introduced by any government or authority, to impose these rules.

15. Contact Us

You can contact Glasgow Warriors about these Terms and Conditions and the Conditions of Entry by emailing [email protected]

TICKET TERMS & CONDITIONS – GLASGOW WARRIORS HOME MATCHES

1. Definitions

1.1 In these Terms and Conditions, the following words will have the following meanings:

1.1.1 “Code of Conduct” means any spectator code of conduct issued by Glasgow Warriors from time-to-time setting out key guidelines for spectators to follow within the Stadium (copies of which will be on display at the Stadium, on the Glasgow Warriors’ website at www.glasgowwarriors.org and which can also be obtained upon request from Glasgow Warriors);

1.1.2 “Conditions of Entry” means: (i) these Terms and Conditions; and (ii) the Ground Rules; and (iii) the Code of Conduct; (iv) and conditions specifically applying to Member Clubs; and (v) any additional guidance provided by Glasgow Warriors prior to a Match day;

1.1.3 “Ground Rules” means any ground rules issued by Glasgow Warriors or the Stadium owner from time-to-time setting out the terms and conditions upon which spectators are granted admission to the Stadium (copies of which are on display at the Stadium, on the Glasgow Warriors website at www.glasgowwarriors.organd which can also be obtained upon request from Glasgow Warriors);

1.1.4 “Member Club” means a rugby union club or other society or body that is from time to time itself a member of Glasgow Warriors and is entitled to an allocation of Tickets from Glasgow Warriors on that basis;

1.1.5 “Package” means the supply of a Ticket with additional benefit(s) including but not limited to retail items, accommodation, food, drink, hospitality or travel;

1.1.6 “Glasgow Warriors” means Glasgow Warriors Limited, trading as Glasgow Warriors, a company incorporated in Scotland with registered number SC570841 and having its registered office at Murrayfield, Edinburgh EH12 5PJ;

1.1.7 “Glasgow Warriors Website” means the official website of Glasgow Warriors currently located at www.glasgowwarriors.org;

1.1.8 “Season Ticket” means a season ticket entitling you to admission to those Matches specified by Glasgow Warriors as being included within that season ticket, together with use of a nominated seat at those Matches;

1.1.9 “Stadium” means Scotstoun Stadium, 112 Danes Drive, Glasgow, G14 9HD; or any alternative venue at which a Match is played;

1.1.10 “Warrior Nation” means the Glasgow Warriors membership club.

1.1.11 “Terms and Conditions” means these terms and conditions governing the issue and use of Tickets;

1.1.12 “Ticket” means a ticket for admission to a Match, or a Season Ticket;

1.1.13 “Ticket Exchange” means any official Glasgow Warriors online ticket exchange which is made available on the Glasgow Warriors Website from time to time; and

1.1.14 “you” means the holder of a Ticket (being the purchaser or an assignee of the purchaser, as relevant), (and “your” will be construed accordingly).

2. Formation of Contract

2.1 The Conditions of Entry govern how a Ticket is sold to you and entry to the Stadium is made available. These Terms and Conditions apply to Tickets sold by Glasgow Warriors or on behalf of Glasgow Warriors through Glasgow Warriors’ authorised agents or distributors (including but not limited to Member Clubs) and any Ticket Exchange.

2.2 The application, allocation, purchase or transfer of a Ticket to you constitutes your acceptance of the Conditions of Entry.

2.3 By applying for, purchasing and/or using a Ticket, you confirm that any personal information (such as your name, address or date of birth) provided as part of that process is accurate and up to date and you agree that Glasgow Warriors will collect and process your personal information in accordance with its Privacy Policy (which is available on the Glasgow Warriors Website).

2.4 In the event that you purchase multiple Season Tickets, you will be required to allocate each Season Ticket to a named individual prior to attendance at your first Match. Failure to do so may, in Glasgow Warriors’ sole discretion, lead to each unallocated Season Ticket being cancelled and a refund issued to you.

2.5 The number of Tickets purchased may be subject to a limit, and this will be notified to before you make your booking. Glasgow Warriors reserves the right to cancel any Tickets which it reasonably believes were bought in excess of this limit or were otherwise purchased in breach of these Terms and Conditions.

2.6 All Tickets are made available subject to a safety certificate for the Stadium being granted by the appropriate authorities and being in place for each Match.

3. Changes

Glasgow Warriors reserves the right to make changes to the Conditions of Entry. Material changes to the Conditions of Entry will be notified to you by being displayed on the Glasgow warriors Website (and in the case of the Ground Rules at the Stadium).

4. Use of a Ticket & Admission

4.1 Tickets may be in the form of paper, mobile/bar code, print at home, card, wristband or chip technology or such other form that becomes available over time including paperless ticketing. Please ensure you take your Ticket with you on whatever medium is required.

4.2 You must retain your Ticket at all times as you may be required to produce it together with evidence of your identity.

4.3 Children under the age of two (2) will be admitted to the Stadium for Matches free of charge if they are accompanied by an adult with a valid Ticket for the same Match. Children aged two (2) or over must have a valid Ticket and be accompanied by an adult with a valid Ticket for the same Match. Persons under the age of 14 must be accompanied by a parent or guardian.

4.4 Subject to Glasgow Warriors’ right to relocate you set out in Clause 4.14 below, a Ticket permits you to occupy, at the relevant Match, the seat indicated on the Ticket or stated on the confirmation receipt/email of purchase or otherwise notified to you by Glasgow Warriors.

4.5 You may be refused admission into the Stadium if your Ticket is not validated by the control readers in place at the Stadium’s turnstiles. In the event your Ticket is not validated by such control readers you must notify Scottish Rugby’s Ticket Office prior to the commencement of the Match.

4.6 While at the Stadium, if you encounter any issue you must make an official, steward, representative or employee of Glasgow Warriors or any police officer member aware.

4.7 Any person who enters the Stadium is liable to be searched by any official, steward, representative or employee of Glasgow Warriors or any police officer for health and safety or security reasons and to ensure that they are complying with the Conditions of Entry, including any bag policy (when in operation at a Match). Glasgow Warriors reserves the right to refuse admission to anybody that refuses to be searched.

4.8 Except for authorised press or media representatives holding official passes, or as permitted by the Ground Rules, you must not bring any equipment which is capable of recording footage of a Match into the Stadium or use such equipment for that purpose. Mobile telephones are allowed for personal and private use but not for recording Matches.

4.9 If you breach Clause 4.8 you may be refused admission to or be ejected from the Stadium and be required to deliver up any tapes, films, disks or other recordings or data to Glasgow Warriors and the copyright in such recording or transmission is hereby assigned (by way of present assignment of future copyright) to Glasgow Warriors.

4.10 Glasgow Warriors or its commercial partners may from time to time create images and/or audio-visual footage of spectators attending the Stadium and this may include you. Glasgow Warriors or its commercial partners (as the case may be) shall own all rights in these images and footage and will be entitled to use these:

4.10.1 to promote Glasgow Warriors and its commercial partners; and

4.10.2 for any other purpose deemed reasonable by Glasgow Warriors.

Your entry into the Stadium is confirmation that you have consented to such use. If you are under 14 years of age then either the parent or guardian who is accompanying you shall be deemed to have provided consent on your behalf.

4.11 You agree not to bring into, use or display any sponsorship, promotional or marketing materials within the Stadium.

4.12 You agree not to offer or distribute (either free or for sale by any person) any consumer item or commercial product of any nature within the Stadium.

4.13 If you leave the Stadium at any time on a Match day, you will not be entitled to re-enter except where Glasgow Warriors expressly approves such re-entry.

4.14 Glasgow Warriors may, in its reasonable discretion, relocate you to an alternative seat for any Match or part of a Match. Exercise of this right includes but is not limited to the following situations:

4.14.1 if Glasgow Warriors is required under the rules of a competition to provide that seating for the use of the competition organizer;

4.14.2 if the section of the Stadium in which the seat purchased is located has been closed; or

4.14.3 for safety, security or other operational reasons.

Reasonable efforts will be made to provide a comparable seat elsewhere in the Stadium but this cannot be guaranteed.

5. Conditions of Transfer/Sale of Tickets

5.1 No Ticket may be offered, gifted or used as a prize, or as part of a competition, or for any other promotional or similar activity unless Glasgow Warriors (in its absolute discretion) has given its prior written consent to do so.

5.2 No Ticket may be included, sold or offered as part of a Package or other similar activity or as part of any hospitality or travel or other commercial package unless Glasgow Warriors (in its absolute discretion) has given its prior written consent to do so.

5.3 Permitted transfers/sales:

5.3.1 Ticket Exchange facility – if enabled for a Match, you may transfer or sell your Ticket(s) via the Ticket Exchange facility in accordance with the terms and conditions of that Ticket Exchange facility;

5.3.2 Accompanying persons – if you have purchased or obtained more than one Ticket for a Match, you may transfer or sell the additional Ticket(s) to a person that accompanies you to the Match (a “Transferee”) provided that:

a) the Transferee is known to you personally;

b) the Ticket is for the personal use of the Transferee;

c) you retain one Ticket for your own use;

d) you do not advertise the additional Ticket(s) for transfer or sale;

e) the Ticket is not transferred or sold for an amount which above face value;

f) the Transferee would otherwise have been entitled to purchase a Ticket and attend the Match;

g) the Ticket remains subject to the Conditions of Entry and the Conditions of Entry shall apply to the Transferee as if the Transferee was the original purchaser. It is your obligation to ensure that the Transferee is made aware of this;

h) the transfer or sale does not take place in the course of any business or for the purpose of facilitating any third party’s business;

i) you must keep a record of the name and address of each Transferee; and

j) you must provide the name and address of each Transferee if asked to do so by any official, steward, representative or employee of Glasgow Warriors or any police officer.

5.4 In addition to the Conditions of Entry, if you are a Member Club you must also comply with the Member Club Terms and Conditions.

5.5 Any breach of this Section 5 will be deemed to be a material breach and if you are found to have committed such a breach then your Tickets will be cancelled without refund.

6. Ticket Exchange

6.1 If you hold a Season Ticket you may release seats from your season ticket for sale through the Ticket Exchange.

6.2 If you are unable to attend a match you can put your seat(s) up for sale by logging into your online ticketing account and clicking on Manage Tickets. We cannot and do not guarantee that any of your released seats will be sold.

6.3 We will decide which matches are eligible for the Ticket Exchange in our sole discretion.

6.4 Once you have submitted your seat(s) for resale, you can check the status of your seat(s) in your online ticketing account to see if your seat(s) have sold. If your seat has not been sold you may withdraw your seat(s) from resale at any time after submitting for resale. If your seat has been sold, you will not be able to attend that match and your Season Ticket will be deactivated for that match only. You will receive email confirmation that the seat has been sold.

6.5 If your seat has not been sold within 72 hours of kick-off and you want to attend the game, you still have the option to attend the match yourself. Glasgow Warriors reserves the right to make changes to this deadline on a case by case basis.

6.6 If you sell your seat(s), you agree to relinquish all of your Season Ticket rights in relation to the relevant match. We will then contract with the buyer as if they were the original purchaser of a match ticket, which such transaction being subject to the Conditions of Entry.

6.7 We will credit the value of any Ticket(s) you sell via the Ticket Exchange in your online ticket account and the total sums will be paid in one payment shortly after the end of the relevant season. The amount you receive for each Ticket sold will be the pro rated value of each match based on the total cost of your Season Ticket, which may be less than the amount charged by us to the buyer of your Ticket on the Ticket Exchange. Any such credit must be used for the renewal of a 2023/24 season ticket. If any such credit it is not used, it will not be refunded. .

6.8 We provide you with access to the Ticket Exchange on an “as is” basis and make no representations or warranties of any kind with respect to the Ticket Exchange or its content including (without limitation) implied warranties as to completeness, accuracy, satisfactory quality and fitness for a particular purpose, except to the extent required by law.

6.9 We do not warrant that the Ticket Exchange will meet your particular requirements or that it will be uninterrupted, timely, secure or error-free, nor do we make any warranty as to results or the accuracy of any information obtained by us through the Ticket Exchange, except to the extent required by law.

6.10 From time to time, the Ticket Exchange may be closed down in order for work to be carried out relating to the upgrading or maintenance of the Ticket Exchange or necessary for the provision of the Ticket Exchange.

6.11 We may suspend, terminate or refuse to grant you access to the Ticket Exchange at any time in its absolute discretion. Circumstances in which we are likely to exercise our discretion include, without limitation, if: (a) your use of the Ticket Exchange is considered abusive, excessive, or against the interests of other users, or in breach of the Conditions of Entry; your Season Ticket expires or is terminated for any reason; or (c) a competent regulatory authority requires all or any part of the Ticket Exchange to be suspended or terminated.

7. Pricing & Ticketing Information

7.1 If Glasgow Warriors discovers an error in the price or nature of the Ticket you have ordered from Glasgow Warriors, Glasgow Warriors will inform you as soon as possible and give you the option of reconfirming your order at the correct price/specification, or cancelling it. If Glasgow Warriors is unable to contact you, it will treat the order as cancelled and you will be given a refund at the face value of the Ticket on request, provided the request is made within a reasonable period.

7.2 Glasgow Warriors may apply a fee in addition to the Ticket price to cover the costs associated with processing and issuing Tickets purchased (including postage and delivery costs to reflect the chosen method of Ticket delivery). Any such additional fee will not exceed the relevant costs borne by Glasgow Warriors.

7.3 If a Season Ticket is being paid for in instalments, such as direct debit, the Season Ticket cannot be used while any instalment is overdue. Attempted use of a Season Ticket in such circumstances may lead to deactivation or confiscation of the Season Ticket until any outstanding amounts (which may include an administration charge and reasonable interest) are paid.

7.4 If a direct debit instalment is not honoured, Glasgow Warriors may either re-present the instruction to your bank or building society for payment or ask for the missed payment to be paid by credit or debit card and charge you an administration fee of up to £10 per missed payment.

7.5 If outstanding sums are not paid within a reasonable period, Glasgow Warriors may terminate the instalment arrangement and either require you to pay all sums due plus interest or terminate this agreement and seek to sell the Season Ticket to a third party for the remainder of the Matches.

7.6 You may be subject to legal action by Glasgow Warriors to recover any losses incurred if Glasgow Warriors is unable to resell the Season Ticket. In addition, failure to pay may affect your ability to purchase tickets for future events or matches, to renew the Season Ticket, or to pay by instalments in the future.

7.7 If you have agreed to renew your Season Ticket automatically each year, a seat in that price category will be reserved for you for each succeeding season unless you notify Glasgow Warriors in writing, by the deadline set by Glasgow Warriors that you wish to end that arrangement. While reasonable efforts will be made to reserve the same seat for you, Glasgow Warriors does not guarantee that the same seat will be available.

7.8 If you have not withdrawn your agreement to automatically renew by the deadline you will be deemed to have agreed to purchase a Season Ticket for the seat allocated to you and you authorise Glasgow Warriors to continue to operate your direct debit instruction for the price of that Season Ticket.

7.9 If you cancel the direct debit instruction with your bank prior to any payment being taken, we will assume you that you have chosen to terminate your Season Ticket and we will take the relevant action to cancel your Season Ticket in our system.

8. Changes to Date or Venue, Refunds and Exchange

7.1 Once you have purchased a Ticket or Season Ticket, you will not be entitled to cancel it without the agreement of Glasgow Warriors and no refund will be payable by Glasgow Warriors for any Matches that you decide not to attend.

8.2 You should note the following:

8.2.1 the dates, locations and times of all of Matches are subject to alteration and Glasgow Warriors will have no liability to you if these are altered;

8.2.2 Glasgow Warriors will use reasonable endeavours to publicise any changes to the date, locations and times of any Match as far in advance as possible via its website. Glasgow Warriors recommends that you check its website on a regular basis in order to confirm the latest dates and times of Matches;

8.2.3 matches may be postponed, abandoned or relocated (for example, due to pitch or weather conditions, or other circumstances outside Glasgow Warriors’ control). You should retain the Ticket you were originally issued. Subject to Clause 8.2.4 below, you will be entitled to attend the re-arranged Match using the same Ticket but Glasgow Warriors does not accept any other liability to you in these circumstances;

8.2.4 matches may, occasionally, require to be played behind ‘closed doors’ meaning that no spectators can attend; and

8.2.5 if a Match is abandoned after 60 minutes, the Match will not be re-played, and You will not be entitled to a refund of Your Ticket for that Match nor pro rata in the case of a Season Ticket.

8.3 If a Match is cancelled and not subsequently re-arranged, or requires to be played behind closed doors, you will be entitled to a refund of the face value of your Ticket for that Match. Where such a Match forms part of a Season Ticket, a refund will be calculated on the basis of the face value allocated by Glasgow Warriors to the ticket for that Match at the time that the package was sold to you. This may be lower than the face value of a ticket sold to a purchaser who is not a Season Ticket holder, as purchasing a Season Ticket means that tickets are secured to attend the designated Matches prior to official pricing levels being confirmed.

8.4 Entry to any alternative venue will be subject to the ground rules applying at that venue.

9. Lost or Stolen Tickets

9.1 Glasgow Warriors is not responsible for any Ticket which is lost, misplaced, damaged or stolen. If your Ticket is lost or stolen you should report this to Glasgow Warriors as soon as possible. If your Ticket is stolen, you should also contact the police.

9.2 Subject to the provision of satisfactory evidence of loss or theft, Glasgow Warriors may, at its option, issue you with a replacement Ticket upon payment by you of a non-refundable administration fee of up to £10. Glasgow Warriors reserves the right to withdraw this replacement Ticket facility for any Match without notice or liability.

9.3 Glasgow Warriors does not accept responsibility for any Ticket which has been lost or delayed in the postal system and does not guarantee that Tickets sent by Glasgow Warriors to you by post will arrive in sufficient time for you to attend the Match. However, any reprints or reissue due to late delivery where you have paid for a premium postal service will be free of charge, subject to proof of postage and Glasgow Warriors’ discretion (acting reasonably).

10. Cancellation & Withdrawal of Tickets

10.1 Without limiting any other remedies it may have, Glasgow Warriors will be entitled to treat any Ticket that is (or that Glasgow Warriors reasonably believe is intended to be) obtained, used or offered for sale in breach of the Conditions of Entry as void and all rights conferred by the Ticket will automatically cease and terminate, and in that event all rights conferred by that Ticket will be nullified and no refund will be due to you.

10.2 While at the Stadium you agree to behave in a reasonable, responsible and lawful manner and to comply with any applicable laws, regulations, guidelines and the instructions of any official, steward, representative or employee of Glasgow Warriors or any police officer. You must not conduct yourself in any way that could bring Glasgow Warriors or the sport of rugby union into disrepute. We reserve the right to refuse admission or eject you from the venue for any form of misconduct which is deemed detrimental to Glasgow Warriors breaches our Conditions of Entry.

10.3 If you commit a serious or any persistent breaches of the Conditions of Entry Glasgow Warriors may take any, or any combination of, the following steps:

10.3.1 cancel, confiscate and/or deactivate the Ticket;

10.3.2 exclude you from future entry to the Stadium for each period as Glasgow Warriors considers appropriate, in all of the circumstances;

10.3.3 exclude you from purchasing Tickets in the future;

10.3.4 withdraw any right to buy tickets for other matches or events;

10.3.5 cancel your participation in any membership scheme operated by or on behalf of Glasgow Warriors;

10.3.6 terminate this agreement on written notice with immediate effect; and

10.3.7 take separate legal action against you.

No refunds will be given in any of these circumstances.

10.4 The following actions will automatically constitute serious breaches of the Conditions of Entry:

10.4.1 breach of any of the Ground Rules;

10.4.2 committing a criminal offence in the Stadium or on the premises of Glasgow Warriors;

10.4.3 endangering the health, safety or welfare of any person at or during a Match or while on the premises of Glasgow Warriors (which includes, but is not limited to, breaching any measures related to hygiene and physical distancing which may be in place at the Stadium);

10.4.4 causing damage to any property or premises of Glasgow Warriors;

10.4.5 the sale or transfer (or offer for sale or transfer) of a Ticket to any person other than as permitted by these Terms and Conditions;

10.4.6 the supply of any misleading or incorrect information in any application for a Ticket or contained within your Ticketing account;

10.4.7 any failure to pay or default of payment in respect of any sums owing to Glasgow Warriors (or any third party) in respect of a Ticket;

10.4.8 any failure to comply with the instructions of an official, steward, representative or employee of Glasgow Warriors or any police officer; or

10.4.9 accessing or attempting to access the pitch area of the Stadium without authorisation.

10.5 The list of actions which constitute a serious breach of the Conditions of Entry set out in Clause 10.4 above is not exhaustive. There may be other actions which Glasgow Warriors deems to be a serious breach of the Conditions of Entry and entitle Glasgow Warriors to exercise its rights under the Conditions of Entry.

10.6 Return or reactivation of a confiscated Ticket will be at the discretion of Glasgow Warriors.

10.7 If you are advised by Glasgow Warriors that your Ticket is void you should return the Ticket to Glasgow Warriors immediately and make no attempt to access the Stadium on the date of any such Match.

11. Exclusion of Liability

11.1 You are responsible for your own safety and the safety of any accompanying children when you are at the Stadium.

11.2 Subject to Clause 11.5 below and to the maximum extent permitted by law, Glasgow Warriors excludes any liability for any loss, injury or damage to persons or property in or around the Stadium.

11.3 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions of Entry.

11.4 Subject to Clause 11.5 below:

11.4.1 Glasgow Warriors will not be responsible for any interruptions and/or restrictions to your view of the Match caused by: (i) the position of your seat; or (ii) the actions of other spectators; or (iii) the actions of any official, steward, representative, match personnel or employee of Glasgow Warriors or the emergency services.

11.4.2 Glasgow Warriors will not be liable to you whether in contract, delict (including negligence) or for breach of statutory duty or in any way for (in each case whether direct or indirect) any indirect or consequential losses whatsoever; and

11.4.3 Glasgow Warriors’ total liability to you in contract, delict (including negligence) or for breach of statutory duty or otherwise arising in connection with the Conditions of Entry will be limited to a sum equal to the total face value of the Ticket purchased by you from Glasgow Warriors.

11.5 Nothing in the Conditions of Entry will serve to exclude or limit Glasgow Warriors’ liability to you in respect of death or personal injury caused by or arising from Glasgow Warriors’ negligence, or fraud.

12. General

12.1 If Glasgow Warriors delays or fails to enforce any of the Conditions of Entry it will not mean that Glasgow Warriors has waived its right to do so.

12.2 The Conditions of Entry are between Glasgow Warriors and the person or entity to which Ticket(s) are sold, issued or transferred from time to time. Glasgow Warriors shall be entitled to enforce the Conditions of Entry against any person or entity that has acquired, held, sold, transferred or otherwise used or attempted to use Ticket(s).

12.3 Glasgow Warriors will be entitled to assign any of its rights and obligations under the Conditions of Entry provided that your rights are not adversely affected.

12.4 If it is found by a court of competent jurisdiction that any of the Conditions of Entry cannot be enforced for any reason, this will not prevent the other provisions from continuing to apply.

13. Governing Law

These Terms and Conditions and the Conditions of Entry are governed by Scots Law and any dispute relating to them will be subject to the exclusive jurisdiction of the Scottish Courts.

14. Covid-19

You are required to observe and comply with all laws, regulations, rules and requirements relating to COVID-19 (or other public health situation which may arise from time to time) and which Glasgow Warriors may have to adopt as part of its operations at the Venue including but not limited to wearing of face coverings where applicable. In the event such measures are required, these will be communicated to you in advance of a Match. You accept by purchasing a ticket(s) that a Match may be subject to change / disruption or cancellation at short notice. It remains the decision of Glasgow Warriors, following advice introduced by any government or authority, to impose these rules.

15. Contact Us

You can contact Scottish Rugby about these Terms and Conditions and the Conditions of Entry by emailing [email protected].

Glasgow Warriors – Warrior Nation Membership Terms and Conditions

These Terms set out the Agreement between the applicant whose details are provided during the online checkout-out process (the Member) and Scottish Rugby Union Limited, trading as Glasgow Warriors, a company incorporated under the laws of Scotland and registered under number SC132061 whose registered office is at BT Murrayfield, Edinburgh, EH12 5PJ (Glasgow Warriors).

Glasgow Warriors shall grant to the Member certain membership rights in return for payment to Glasgow Warriors, all in accordance with this Agreement.

The terms of the Agreement are:

1. Duration

Unless terminated earlier in accordance with Clause 5 below, this Agreement shall start on the day that the Member completes their online membership transaction with associated payment and shall continue until the later of the end of the 2022/23 United Rugby Championship season and the end of the 2022/23 Challenge Cup season (the Term).

Notwithstanding the foregoing, benefits are attributable to the 2022/23 season only, and a Member will not be entitled to any benefits in relation to the 2023/24 season of either rugby competition if one of them commences before the end of the Term.

2. Membership Fee

2.1 In consideration of the rights granted by Glasgow Warriors to the Member under this Agreement, the Member shall pay such fee as is set out at the point of purchase (the Fee) to Glasgow Warriors.

3. Rights & Benefits

3.1 In consideration of payment of the Fee by the Member, Glasgow Warriors shall provide the following non-exclusive rights and benefits to the Member during the Term:

• First access to buy up to two non-renewed Glasgow Warriors season tickets (subject to availability) for the 2022/23 season
• Priority access to buy up to two match tickets to a Glasgow Warriors pre-season fixture on Friday 2 September in Scotland (subject to availability)
• Priority access to buy up to two match ticket to a Glasgow Warriors pre-season fixture on Friday 9 September at Scotstoun Stadium (subject to availability)
• Pre-sale access to buy up to two match tickets for all United Rugby Championship league games at Scotstoun Stadium (subject to availability)
• Pre-sale access to buy up to two match tickets for all European pool games at Scotstoun Stadium (subject to availability)
• Priority access to buy match tickets to Edinburgh v Glasgow Warriors at BT Murrayfield in the 1872 Cup (URC league game) (subject to availability)
• Priority access to buy Glasgow Warriors away match ticket for European pool fixtures (subject to availability)
• Priority access to buy Glasgow Warriors play-off match tickets for United Rugby
• Championship and European Quarter-Final, Semi-Final and Final fixtures (subject to availability)
• Priority access to buy tickets to Scotland Women fixtures at Scotstoun Stadium (subject to availability)
• A welcome pack with exclusive Glasgow Warriors merchandise
• Money can’t buy experiences and prize draws:
  • PRIZE DRAW ONE (Renewal Window) Win your Season Ticket Membership for FREE
  • PRIZE DRAW TWO (Pre-Season) Win a Home or Away Shirt following the 2022/23 kit launch
  • PRIZE DRAW THREE (November 2022) Win two tickets to a Scotland Autumn Nations Series Fixture at BT Murrayfield
  • PRIZE DRAW FOUR (December 2022) Win two hospitality places to the 1872 Cup at Scotstoun Stadium
  • PRIZE DRAW FIVE (February 2023) Win a squad signed 2022/23 Glasgow Warriors Match Shirt
  • PRIZE DRAW SIX (April 2023) Win two tickets to a Scotland TikTok Women’s Six Nations Fixture
  • PRIZE DRAW SEVEN (May 2023) Win two seats at the Glasgow Warriors end of season Awards Dinner
• Exclusive offers and discounts from Glasgow Warriors Sponsors & Partners
• Invitation to a Members Event at Hilton Glasgow (September 2022)
• Invitation to an Open Training Session / Captain’s Run at Scotstoun Stadium (October 2022 and Easter 2023)
• Priority access to buy tickets to the end of season 2022/23 Glasgow Warriors Awards Dinner (subject to availability)
• Digital Magazine ‘Warrior’
• Exclusive club content delivered straight to your email

3.2 All match and season tickets and other benefits are subject to availability, sold on a ‘first come, first served’ basis and subject to the Member adhering to any allocated purchase time limits which will be set out at the time of offer. We cannot guarantee the availability of tickets within any specific category, so Members will be offered any available inventory across all categories, notwithstanding their category of membership.

3.3 All match and season tickets and other benefits remain subject to any associated ticket conditions of entry, issue or use as may be issued by Glasgow Warriors from time to time.

3.4 Glasgow Warriors retains the right, in its sole discretion, to substitute any or all of the rights and benefits set out in paragraph 3 above with other rights and benefits from time to time.

4. Member’s Obligations

4.1 The Member shall:

4.1.1 not exploit its rights in such a manner which brings the sport of rugby, Glasgow Warriors or any individual player or official into ridicule or disrepute;

4.1.2 not hold itself out as a sponsor of Glasgow Warriors or otherwise associate itself with Glasgow Warriors except strictly in accordance with and subject to the terms of this Agreement;

4.1.3 co-operate with and comply with all reasonable requests of Glasgow Warriors at all times during the Term; and

4.1.4 if the Member becomes aware of any threatened or actual unauthorised use of Glasgow Warriors’ intellectual property rights, the Member shall immediately notify the same to Glasgow Warriors in writing, setting out the facts in reasonable detail.

5. Termination

5.1 Without prejudice to any rights that have accrued under this Agreement or any of its rights or remedies, Glasgow Warriors may terminate this Agreement without liability if:

5.1.1 if the Member is in breach of any term of this Agreement; or

5.1.2 on giving not less than 28 days written notice to the Member.

5.2 Should Glasgow Warriors wish to exercise its rights under Clause 5.1.2 above and without prejudice to its right to terminate this Agreement, as a result of the occurrence of such event, the Parties agree to negotiate in good faith a pro-rata refund of the Fee payable by the Member effective immediately from any such agreement being reached.

5.3 On termination the Member agrees to immediately surrender any and all rights and benefits otherwise due under this Agreement.

6. Assignation

6.1 The Member shall not assign or attempt to assign in whole or in part the benefit of this agreement without the prior written consent of Glasgow Warriors.

6.2 Glasgow Warriors shall be entitled to assign any of its rights and obligations under this Agreement provided that the Member’s rights are not adversely affected.

7. Force Majeure

Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

8. General

8.1 All warranties, conditions and other terms which are not expressly stated in this Agreement (including, without limitation, those implied by statute or common law) are, to the fullest extent permitted by law, excluded from this Agreement.

8.2 Nothing in this Agreement shall limit or exclude either parties liability for:

8.2.1 death or personal injury resulting from that party’s negligence;

8.2.2 any damage or liability incurred by the other party as a result of a party’s fraud or fraudulent misrepresentation; or

8.2.3 any liability to the extent that it cannot be excluded or limited by law.

8.3 Subject to Clause 8.2:

8.3.1 Glasgow Warriors shall not be liable under or in connection with this Agreement for: any losses or damages which were not reasonably foreseeable by Glasgow Warriors at the time of entering into the Agreement; any loss of profits; any loss of business; any loss of goodwill; any loss of contract; any loss of anticipated savings; or any similar losses; and

8.3.2 Glasgow Warriors’ liability under or in connection with this Agreement shall be limited to a sum equal to the Fee in aggregate.

8.4 This Agreement sets out the entire agreement and understanding between the parties and supersedes all previous agreements and arrangements between them with regard to such transactions.

8.5 This Agreement shall be governed by Scottish law and the parties agree to submit to the non-exclusive jurisdiction of the courts of Scotland.

All persons entering the stadium at Scotstoun (the ‘stadium’) are admitted only subject to these Rules, the bye-laws of Scottish Rugby and Glasgow Life and the ticket conditions applicable to the match. Entry to the ground shall be deemed to constitute unqualified acceptance of all these Rules and Regulations:

Scotstoun Stadium ground rules

a. All persons entering the stadium are admitted subject to the condition that they may be required to submit to search to prevent unauthorised items or dangerous articles being brought into the stadium which might be used to cause injury or damage to persons or property

b. All matches are played in accordance with the laws of the game of rugby football as framed by World Rugby and where applicable, such additional regulations and guidance produced by Scottish Rugby and Glasgow Life

c. Tickets are issued to club members, debenture holders and others for their personal use only, unless with the prior agreement of Scottish Rugby. Tickets shall be void if re-sold at a premium or for commercial purposes without the prior written consent of Scottish Rugby. In the event of any breach of this condition, Scottish Rugby reserves the right to cancel this ticket and to retain the money paid, or, if said person has entered the ground, have them ejected forthwith;

d. In general, the right of admission is reserved by Scottish Rugby and Glasgow Life and no transfers within the stadium are allowed;

e. With the exception of authorised press representatives holding accreditation issued by Scottish Rugby and Glasgow Life, no photographs, video recordings, sound recordings or similar may be taken within Stadium without the express prior written approval of Scottish Rugby or Glasgow Life. Entry to the stadium may be denied to persons with audio, visual and/or audio visual recording equipment of any sort including without limitation cameras, cassette recorders and microphones. In addition, no transmission, in whole or in part, in any form, or by any means electronic, mechanical, recording or otherwise is permitted save with a special authorisation in writing by Scottish Rugby, Glasgow Life or their appointed agents. Small amateur cameras are however permitted. By small, we mean pocket size digital cameras or SLR cameras with zoom lenses no more powerful than 300mm. Tripods are not permitted

f. Only persons specifically authorised in writing by Scottish Rugby or Glasgow Life are permitted to offer newspapers, periodicals, foodstuffs, souvenirs or any other articles for sale in the Stadium and any charitable collection will only be permitted within the Stadium with prior written consent of Scottish Rugby or Glasgow Life

g. Without limiting any other remedies it may have, Scottish Rugby or Glasgow Life will have the right in the case of any serious or persistent breach of these ground rules to refuse admission to the stadium or eject from the stadium (as applicable) any person. No refund will be payable by Scottish Rugby or Glasgow Life if Scottish Rugby or Glasgow Life takes any of these actions. The following actions will constitute a serious breach of the ground rules:

i. the possession of a container which is capable of holding liquid and which, if thrown, would be capable of causing injury to another person

ii. the possession of alcohol which has not been purchased from an authorised Scottish Rugby or Glasgow Life supplier inside the stadium

iii. being drunk

iv. the possession of any of the following: knives, fireworks, smoke canisters, airhorns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon or compromise public safety

v. smoking in any part of the stadium

vi. persistent standing in seated areas whilst a match is in progress

vii. the possession of a banner or flag that bears material or slogans which are offensive, obscene, abusive or of a racist, homophobic or discriminatory nature

viii. the throwing of any object within the Stadium without lawful authority or excuse

ix. the use of foul, obscene, abusive or racist, homophobic or discriminatory language or gestures

x. any failure to comply with the instructions of an official, steward or employee of Scottish Rugby or any police officer

h. Under no circumstances is it permitted to throw any objects, whether on to the pitch or track or otherwise;

i. Flags on sticks or poles which measure more than 15mm diameter and are longer than 100cm, or any other item which, in the reasonable opinion of Scottish Rugby, its servants or agents, could be used as a weapon, are not allowed within the Stadium. All promotional, commercial, political or religious items of whatever nature, including but not limited to banners, signs, symbols and leaflets are prohibited and may not be brought into the Stadium unless authorised by Scottish Rugby or Glasgow Life

j. Unnecessary noise such as from the use of air horns, radio sets and behaviour likely to cause confusion, annoyance or nuisance of any kind, including racist, foul and abusive language is not permitted in any part of the Stadium

k. In accordance with the “Smoking, Health and Social Care (Scotland) Act 2005, Prohibition of Smoking in Certain Premises (Scotland) Regulations 2006” smoking within the Stadium is not permitted. Anyone breaching this rule will be asked to refrain from doing so and a refusal will be deemed as a breach of these rules and therefore the offender will be asked to leave the Stadium

l. Standing up, in seated areas, to view the game whilst in progress are to be discouraged and where it interferes with other spectators, the offending party will be asked to refrain from doing so, refusal will be deemed as a breach of these rules and therefore the offender may be asked to leave the Stadium

m. Spectators are not permitted to enter the field of play at any time, before, during or after the match period. Any person doing so may be ejected from the Stadium and may be liable for prosecution

n. In the event of an emergency evacuation broadcast or instructions given over the PA system or by Police or Stewards must be adhered to

o. Dogs are not permitted within the Stadium with the exception of guide dogs used for the purpose of directing visually impaired persons

p. Scottish Rugby and Glasgow Life shall be entitled to refuse admission or readmission to, or eject from the Stadium, any person who does not comply with these rules

q. CCTV cameras may be in use and recordings could be used in any proceedings.

TERMS AND CONDITIONS
Harper Macleod Competition
Terms and Conditions
1. Scottish Rugby Limited, trading as “Glasgow Warriors” (registered company number SC132061) of BT Murrayfield, Edinburgh EH12 5PJ is the promoter (“Promoter”) of this free competition.
2. Subject to these Terms and Conditions, all entrants who fill in the fields in the designated form before 5pm on Sunday 19 May 2024 will be entered into a free competition (the “Competition”) to win four (4) Harper Macleod Club Deck hospitality passes with access at Glasgow Warriors v Zebre Parma on Friday 31 May 2024, kick-off 7.35pm (the “Prize”). The Prize will include four (4) Harper Macleod Club Deck passes which includes a two-course meal for all four (4) guests.
The prize includes four (4) match tickets (one (1) for the winner and three (3) for accompanying guests, all of whom must be over 18 on the game date specified). All tickets will be sent via the Scottish Rugby Ticketing App. Entries received after the stipulated closing time will be invalid and will not be included in the Competition. The Prize is as stated and does not include any travel or other expenses.
3. This Competition is open to anyone over the age of 18 who is UK resident, excluding employees of the Promoter or any of its affiliated companies, their families, agents or anyone else connected with this Competition. The Promoter reserves the right to verify the eligibility of entrants. Only one entry per person will be counted.
4. Any instructions provided in any email correspondence form part of the Terms and Conditions of the Competition, but in the event of a conflict, these Terms and Conditions take precedence. Entries not complying with these Terms and Conditions will be invalid.
5. No payment is required to enter the Competition.
6. The winner will be drawn at random on Monday 20 May 2024. The winner will be notified by email. In the event that the winner fails to respond to the Promoter to confirm their acceptance of the Prize by Wednesday 23 2024 by 5pm or intimates that they are unable or unwilling to accept the Prize, the Promoter reserves the right (in its sole discretion) to forfeit the Prize or select an alternative winner from the Competition.
7. The Promoter reserves the right to provide substitute prize(s) of similar value if the specified Prize is unavailable for reasons beyond its control. Cash or credit alternatives will not be offered in any circumstances and the Prize is not transferable for any alternative benefit.
8. Should the prize winner accept the Prize, entrants will be deemed to have read and accepted these Terms and Conditions and to have consented to: a) sharing contact information for the Prize to be delivered; and b) the winner’s name and image being recorded and published for promotional purposes in relation to the Competition by the Promoter or its authorised representatives.
9. All tickets remain subject to their terms of issue and ticket holders must comply with any stadium ground rules.
10. The decision of the Promoter is final, and no correspondence will be entered into.
11. The Promoter reserves the right to suspend, cancel or amend the Competition and/or review and revise these Terms and Conditions at any time without giving prior notice. By continuing to take part in the Competition subsequent to any revision of these Terms and Conditions, entrants and their parent or guardian shall be deemed to have agreed to any such new or amended terms.
12. The Promoter will not be responsible for: a) any inability of a winner to take up their Prize; or b) lost items or items that are delayed or damaged in the post.
13. As a winner, you will release the Promoter and its affiliates, partners and employees from any and all liability, claims, demands, and causes of action for personal injury and or damage, theft, or loss suffered in connection with the Competition or the use or acceptance of the Prize or any portion thereof save where due to the negligence of the Promoter or its affiliates, partners and employees.
14. If any provision of these Terms and Conditions is held to be invalid by a court of law or similar, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
15. This Competition is governed by Scots law and is subject to the exclusive jurisdiction of the Scottish Courts.