FAQs | 2019/20 Guinness PRO14 Season

As a club, we thank our supporters for their patience in awaiting an update regarding their Season Ticket Memberships and match tickets for the remaining fixtures in the 2019/20 season.

The 2019/20 Guinness PRO14 season will restart with an abbreviated format in August and given present restrictions around mass events, any games are likely to be held behind closed doors.

More information about the remainder of the Guinness PRO14 season can be found HERE

Following this decision, the club have developed three options regarding Season Ticket Memberships and two options regarding Match Ticket(s) for the three missed home fixtures at Scotstoun Stadium:

To make the process as simple as possible, the Scottish Rugby Ticket Office will get in touch with the lead purchaser directly on Friday evening (19 June) on how to select their chosen option. The deadline to select the chosen option is Monday 6 July.

Season Ticket Members

Option One: Ticket Credit

A pro rata ticket credit to the value of the three home fixtures missed at Scotstoun Stadium in 2019/20 to be taken off a future Season Ticket Membership price. As an extra thank you for your continued support, we will increase this by around 10%.
Option Two: Contribution

To keep your Season Ticket Membership fee with the club as a contribution

This allows Glasgow Warriors to retain the income generated through season ticket membership sales, which will go towards the operating costs of the club and support the day to day running over the coming months.

If you choose this option, we thank you in advance. As a token of our appreciation we will record your name (as well as those for whom you purchased a membership) on a pitch side banner next to the tunnel at Scotstoun Stadium. You will also receive a video of thanks from Glasgow Warriors staff and players in due course.
Option Three: Refund

A pro rata refund to the value of the three home fixtures missed at Scotstoun Stadium in 2019/20.

Match Ticket Purchasers

Option One: Contribution

To keep your match ticket fee with the club as a contribution.

This allows Glasgow Warriors to retain the income generated through match ticket sales, which will go towards the operating costs of the club and support the day to day running over the coming months.

If you choose this option, we thank you in advance. As a token of our appreciation we will record your name (as well as those for whom you purchased a ticket) on a pitch side banner next to the tunnel at Scotstoun Stadium. You will also receive a video of thanks from Glasgow Warriors staff and players in due course.
Option Two: Refund

A full refund to the value of your match ticket(s).

FAQs

I want the club to keep my Season Ticket Membership/ Match Ticket fee(s) as a contribution. How do I do so?

The Scottish Rugby Ticket Office will get in touch with the lead purchaser with a link to an online form. When completing the form, select the ‘contribution’ option.
What will this contribution go towards?

This allows Glasgow Warriors to retain the income generated through match ticket and season ticket membership sales, which will go towards the operating costs of the club and support the day to day running over the coming months.

If you choose this option, we thank you in advance. In addition, you will get your name (as well as those for whom you purchased a membership/ ticket) recorded on a pitch side banner next to the tunnel at Scotstoun Stadium. You will also receive a video of thanks from Glasgow Warriors staff and players in due course.
How do I take part in the ticket credit scheme?

Please note, the ticket credit scheme is only available for Season Ticket Members.

The Scottish Rugby Ticket Office will get in touch with the lead purchaser with a link to an online form. When completing the form, select the ‘ticket credit’ option.

The ticket credit to the pro rata value of three home fixtures missed at Scotstoun Stadium in 2019/20 will be taken off a future Season Ticket Membership. We will also increase this by around 10% pro-rata.
How do I receive a refund?

The Scottish Rugby Ticket Office will get in touch with the lead purchaser with a link to an online form. When completing the form, select the ‘refund’ option.

Season Ticket Members can receive a refund to the pro rata value of the three home fixtures they missed in Season 2019/20. You will receive information directly from the ticket centre regarding when this refund will be processed.
What is meant by “pro-rata”?

This means that you will get a proportional credit or refund, relevant to the value of your Season Ticket Membership(s) and the numbers of games missed.

For this season 3 of the 14 games have been missed. This should have included 1 Pre-Season fixture, 3 Heineken Champions Cup fixtures and 10 Guinness PRO14 fixtures.
I am a season ticket member and upgraded my ticket to the 1872 Cup fixture at BT Murrayfield, How do I receive a refund?

You will receive an email from Edinburgh Rugby regarding your purchase for this match. Please follow the instructions within this email.
When will 2020/21 Season Ticket Memberships go on sale?

As the club now has clarity on the 2019/20 Guinness PRO14 season, we can work towards planning for 2020/21.

Please keep an eye on your inboxes and our social channels for all ticketing information which will be shared in due course.